Rental Terms and Conditions

1. General provisions

By paying the deposit, the tenant declares that they accept these rental terms and conditions. The Chalet is made available for the agreed rental period to the tenant who made the booking and to their travelling party. The tenant is not permitted to transfer the Chalet to another tenant without the prior agreement of the landlord. Pets and smoking are not permitted in the Chalet. It is strictly prohibited to enter or walk inside the Chalet wearing ski boots. Waste separation Austria is an environmentally conscious country where household waste separation is taken seriously and is mandatory. Compliance with the applicable regulations is strictly monitored. As the tenant, you are responsible for complying with these regulations. Instructions will be provided by our caretaker. Further information on proper waste separation can also be found inside the Chalet. If, due to failure to comply with these instructions, our caretaker incurs additional costs which are subsequently charged to us, these costs will be deducted from the security deposit.

2. Liability and responsibilities

a) The tenant is required to inspect the Chalet and its inventory immediately upon arrival for any defects or damage and to report these to the landlord without delay and no later than 12 hours after arrival.

b) The tenant is required to use the rented property (Chalet, garden and all movable and immovable property belonging to or associated with the Chalet) in a normal and proper manner and to avoid causing any nuisance or disturbance to the surrounding area. The Chalet is partly constructed of wood. When using the fireplace/wood -burning stove, it is the tenant’s own responsibility to use it in a safe and responsible manner. Particular attention must therefore also be paid to any children staying in the Chalet.

c) Any damage that occurs must be reported to the landlord immediately. The landlord reserves the right to recover the costs of any damage from the tenant. This also applies if damage is discovered during the final cleaning after the tenant’s departure, unless the tenant can demonstrate that the damage was not caused by them or by any member of their travelling party.

d) The landlord has taken out building and contents insurance for the Chalet and its own inventory and furnishings. These insurance policies provide cover for theft and burglary only if the Chalet has been properly and completely secured. This means that all windows and exterior doors, including the double doors, must be locked when leaving the Chalet, even for a short period. The tenant is liable for any damage suffered by the landlord as a result of the tenant’s failure to comply with this obligation. Such damage may be charged to the tenant.

e) The landlord shall not be liable in any way for:

Personal injury, damage to property, accidents or consequential damage of any kind suffered by the tenant and/or their travelling party and/or third parties.
Failure or malfunction of technical equipment in the property, temporary interruptions or disruptions to the water and/or electricity supply in or around the holiday home.
Unannounced road works and/or construction works in the vicinity of the holiday home.
Obvious errors or mistakes on the website or in other communications.
Loss, theft or damage to luggage, personal belongings or vehicles, or any costs arising from failure to reach the Chalet on time due to delays. The tenant is responsible for taking out appropriate travel insurance for this purpose.

f) Any liability of the landlord shall in all cases be limited to the amount actually paid by the tenant for the relevant rental period and shall never exceed this amount. The tenant is advised, in their own interest, to arrange adequate insurance coverage, such as travel insurance, health insurance and cancellation insurance.

g) The landlord undertakes to make the property available to the tenant in accordance with the description and to ensure the enjoyment of the stay as far as reasonably possible, subject to force majeure and the circumstances referred to under point e).

h) At the beginning of the stay, the Chalet must be found clean and tidy. If this is not the case, the tenant must notify the landlord immediately so that the matter can be rectified. Upon departure, the tenant must leave the property clean, tidy and in good order. Before departure, the tenant must collect the bed linen (excluding mattress protectors) and towels and place them in the location indicated by the caretaker, empty the dishwasher and empty the ash drawer of the fireplace/wood -burning stove. The inspection and final cleaning of the Chalet will be carried out by the landlord or the caretaker.

i) Any complaints must be reported by the tenant to the landlord during the rental period and no later than one week after the end of the rental period.

3. Booking

a) Reservation / booking Reservations can only be made directly through our website or through affiliated booking platforms for the period during which you wish to use the relevant Chalet.

b) Confirmed booking Once you have entered and confirmed all the information required for your booking, a booking confirmation will be sent to you. You will then receive a request for payment of the deposit or the full amount. By paying the deposit, the tenant accepts these General Rental Terms and Conditions. A booking becomes definitive once the landlord has received the deposit.

4. Payment

a) Deposit If your reservation is made 60 days or more before the start of the booked rental period, 35% of the total rental price , including applicable costs, will be charged as a deposit. If your booking is made within 60 days of the arrival date, 100% of the total amount will be charged immediately.

b) Payment of the remaining rental amount If you have paid a deposit for your reservation, you will automatically receive a request for payment of the outstanding balance 60 days before the start of your booked rental period. If the deposit or remaining balance is not paid, the landlord reserves the right to terminate the rental agreement unilaterally and, where applicable, charge cancellation fees.

c) Confirmation After receipt of the remaining rental amount, the confirmation documents will be sent to the tenant no later than two weeks before the start of the rental period. These documents will contain further relevant information, such as the address, directions, key collection instructions, etc.

5. Additional costs

a) Bed linen, 1 set per person: €9.00 Towels, 1 set per person: €7.50

b) Tourist tax: €4.50 per person aged 15 and over

c) Security deposit: €450.00 The security deposit must be credited to our bank account before arrival.

d) Mandatory final cleaning: €145.00

e) Energy costs The rental price includes an average electricity consumption of 25 kWh per day. If the average consumption during the rental period exceeds this limit, the additional consumption will be charged at a rate of €0.52 per kWh. These costs will be deducted from the security deposit. The rental price includes the use of firewood for the fireplace.

6. Maximum number of occupants

The agreed number of persons staying in the Chalet during the booked period may not be exceeded unless expressly agreed with the landlord. Such an agreement may involve additional costs. If the agreed number of occupants is exceeded, the landlord has the right to deny the additional person access to the Chalet. The landlord reserves the right, in the event of non -compliance with this provision, to terminate the rental agreement with immediate effect and without any costs to the landlord.

7. Rental period

Unless expressly agreed otherwise, the rental period shall always be the period agreed upon at the time of booking. The standard changeover day is Saturday, unless otherwise specified in the reservation. The rental period begins at 4:00 PM on the day of arrival and ends at 10:00 AM on the day of departure . The arrival and departure dates agreed upon at the time of booking shall apply.

8. Cancellation

a) Cancellation by the tenant A cancellation must be submitted to us in writing. If, for any reason, you wish to cancel your booking, cancellation fees will apply. The following cancellation conditions apply:

Up to 60 days before the start of the booked rental period: 15% of the rental price will be charged.
Between 59 and 30 days before the start of the booked rental period: 35% of the rental price will be charged.
Within 30 days before the start of the booked rental period: 100% of the rental price will be charged. A cancellation confirmation will be sent immediately after receipt of the written cancellation. If the tenant does not use the Chalet or leaves the Chalet before the end of the agreed rental period, there will be no refund of the rental price.

b) Cancellation by the landlord If the landlord is forced to cancel the rental agreement due to unforeseen circumstances or force majeure, the tenant will be informed immediately. In such a case, any deposits or payments already made will be refunded.

9. Garden furniture

The garden furniture belonging to the property must always be treated with the utmost care. Due to the highly variable weather conditions in the Alps, including strong winds, rain, snow and frost, the tenant is required, during prolonged periods of absence and every evening, to store all chair cushions, folding chairs and other loose garden items in the designated shed. Any damage resulting from failure to comply with this obligation may be charged to the tenant. Garden furniture may not be moved from the property to the garden, from the garden into the property or to other locations on the premises without the landlord’s prior permission. The tenant is responsible for the careful and proper use of the garden furniture throughout the entire rental period. Any damage or loss resulting from improper use or failure to comply with the provisions above may be charged to the tenant.

10. Security deposit

Provided that the tenant leaves the Chalet in accordance with the agreed conditions, the security deposit will be returned by the landlord within one week after the end of the rental period by bank transfer to the bank account specified by the tenant. If the agreed electricity consumption included in the rental price has been exceeded, the corresponding costs will be deducted from the security deposit